The P/COC Company welcomes you to its electronic store www.picoc.eu

Address: 5th km. national road Thessaloniki-Lagkadas
Telephone: 2310 685185
Fax: 2310 685777
E-mail:info@picoc.eu

Please, before using the website www.picoc.eu  read through the present terms and conditions of use and make sure that you understand them and that you fully agree with them, unreservedly.

Description of products

Our obligation and main concern is that the information given on the website www.picoc.eu concerning the quality, the amount, the main characteristics and the prices of the products is exact.
However, some of the products on your computer screen could appear to be slightly different in the size, color and texture in relation to reality.

Prices of products

VAT is included in the prices that are listed on the relevant catalogues next to each item.
These prices concern the quantities that are available, while www.picoc.eu reserves the right to modify the description and the prices of its products without any prior notice, however, it is committed at the time that the order is completed to send the products that have been ordered with the characteristics and prices that appear on the website at the time that the order was placed.

Payment methods

  1. With Paypal: PayPal allows you to pay directly and automatically encrypts all confidential data, with the best technologies.
  2. By cash on delivery: For consignments using the cash on delivery method, there is an extra charge of €2 on the shipping expenses. (Only for consignments IN GREECE)
  3. With a bank deposit:
    On the bank deposit form, you should write your name and surname, the order number and then send us a copy of the form.
    In cases where the deposit is not made within two days from the day the order is given, then the order is automatically canceled by the system.
    The cost of the bank commission is paid by the client.
    If you choose the bank deposit method, contact us, so that we can engage the products that you order.
    Telephone: 2310 685185, e-mail: www.picoc.eu, Fax: 2310 685777
    ALPHA BANK
    IBAN: GR75 0140 8230 8230 0200 2003 827
    EUROBANK:
    IBAN: GR55 0260 4090 0002 1020 0206 024
    NATIONAL BANK OF GREECE:
    IBAN: GR72 0110 8940 0000 8944 7018 600
  4. By debit or credit card:
    We accept payments for purchases made via our Website with the following credit or debit cards: Visa, Mastercard, Maestro, American Express, Diners as well as using the Masterpass electronic wallet.
    For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Shipment of the products

The products are sent by ELTA courier and are delivered safely to the address that you have set, within 2-3 working days following the day that the payment for the order is made. For orders from abroad, once again, the products are sent within 5-8 days from the confirmation of the order.

www.picoc.eu  does not recognize the existence of any possible delay in the delivery due to extreme weather circumstances, strikes and force majeure, in these cases, the aforementioned delivery date will be extended for as long as the reason for the delay.

The charge for the transportation is calculated and proposed on the order form. The products are always accompanied by the relevant receipts. The client has the ability to choose which kind of receipt he needs (a retail receipt or an invoice); by filling the appropriate field on the Web.

For orders over 100€ is free for Europe. For the rest of the world, there is a charge of 15€

For all orders, the packaging charges and the shipping charges are FREE for all over Greece.

Shipping expenses

All of the packaging expenses and the shipping expenses are calculated on the total of your shopping basket on the final amount.

      1. Shipping expenses under 100€ are 17€ for all of Europe and 20€ for the rest of the world.
      2. Shipping expenses in Greece: FREE
      3. Shipping expenses of parcels with cash on delivery using a Courier: Courier: free Delivery in 2-3 days at your area. ONLY for Greece
      4. Shipping expenses over 100€ are free for all of Europe and 20€ for the rest of the world

 

Cancellation of an order

If you wish to cancel an order during the electronic procedure of the order, you can click on and the order procedure is automatically terminated.

Return policy

Our target is to ensure your complete satisfaction. If for whatever reason, you are not happy with your order, you can exercise your right to return part or all products purchased within fourteen (14) days of receipt.

It is clarified that the returned products should not be used, worn, washed, altered or to be damaged and the labels that accompany the product should exist, exactly as you received the product with the retail receipt or invoice. You should also have earlier communicated through e-mail to info@picoc.eu in order for you to be given instructions and a return code.

If the appropriate product that you want is not available (eg. A larger size), we refund your money or the amount for the purchase of the specific product is refunded to your account and can be used for any other new order that you desire.

In all of the aforementioned cases, the expenses for the refund are charged to the client.

For the return of a non-defective product, the return cost is charged to the client, while the cost for reshipping of any kind that you might choose to replace, is entirely charged to www.picoc.eu

A defective product

In the unlikely event that you receive a defective or damaged product, www.picoc.eu will make every effort for its replacement with the same or a similar product, without any extra cost for you. However, you must inform us, via e-mail, to info@picoc.eu in order for us to send you instructions for returning the product and for us to give you the return code. If the product is no longer available, it can be replaced with an equivalent product upon request, or we can refund your money.

www.picoc.eu does not have guarantee policy. We are not responsible for any damage that may occur from normal wear and tear incorrect use and for any destruction during the removal of the labels.
For any returns of products, you must fill in the relevant form FRP (form for returning products), which is published on our website.

Limitations of liability

For all products that are included in the www.picoc.eu catalogs, there are clear indications about the availability of our warehouse. The transaction will be considered to be complete only after sending the written electronic confirmation. In the case that it is impossible to execute an order, www.picoc.eu has the right to withdraw and to not fulfill the order, even if the price has already been paid, the money will be returned by a deposit into your bank account.

Links

The links in this area are not under the control of www.picoc.eu and the company does not have any responsibility for the contents, changes or manner of updates of these links.

Advertisement messages

www.picoc.eu offers the ability to its users to choose for their information about new products that are available on the market and other offers, payment along methods etc. By sending advertisement – information messages to their post or e-mail address or via telephone. www.picoc.eu will not use this aforementioned service improperly if the users request its termination.

Personal data

The user’s details (name, e-mail, home address etc.) and the details of the e-shop’s user’s transactions are considered to be restricted, as also the usual transactions in a commercial store.
The personal details that you share with us upon your registration as a member are solely used for your transactions.

Secure Transactions

www.picoc.eu offers security with the encryption Secure Socket Layer (SSL), one of the most reliable technologies used worldwide for secure transactions over the Internet. Wherever on the website, you are required to enter personal details, www.picoc.eu uses the SSL technology so that your personal data is handled with an encryption on our server.

All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

In order to sign up to the e-shop of the COMPANY, two codes are used, the Entrance code (E-mail address) and the password. The e-shop of the COMPANY gives you the ability to change your password as often as you wish and we would advise you, for security reasons, to regularly change your password and to avoid using the same password.

Applicable law – Competence of the Courts

www.picoc.eu reserves the right to modify or update the terms and conditions of its transactions. All of the transactions that you make through www.picoc.eu are governed by the International and European law that regulates issues relating to electronic commerce as well as the Law on Consumer Protection (Law 2251/1994) that regulates matters relating to remote sales. The exclusive competent courts for any dispute that may arise from the use of the website and the transactions carried out through it are the Courts of Thessaloniki.

Use of Cookies

The website of the shop www.picoc.eu, uses cookies because without these cookies, some of its basic services would not be able to operate, the status of orders, multiple user options, saving objects in the shopping cart or list, the recognition and the facilitation of frequent users, as well as to improve the content of the website.
Cookies do not cause damage to the computers of the users nor to the files that are saved on these, while, each upon each exit from the site, they are automatically deleted.

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